ACCEPTABLE USE AND PROHIBITED USES POLICY

Permitted use

RELESONA services may be used for the purposes, users, data and permissions defined by the applicable service description, order and access role. A customer must ensure that its users have authority to use supplied data and connected systems.

Prohibited conduct

• Illegal activity, fraud, harassment, threats, exploitation or material harm.
• Malware, denial-of-service, credential attacks, unauthorised scanning, persistence or access circumvention.
• Collection, disclosure or use of personal, confidential or protected data without a lawful basis and authority.
• Impersonation, deceptive synthetic media or cloning a third person’s voice, face or identity without valid authority and disclosure.
• Infringement of copyright, trade marks, privacy, personality, publicity or database rights.
• Storage of passwords, private keys, seed phrases or full payment-card credentials in fields not expressly designed and approved for them.
• Use of AI to make prohibited or unreviewed high-impact decisions, exploit vulnerability or conceal material automation from affected people.
• Removal of safety, provenance, audit, consent, disclosure or human-approval controls.

Content and data responsibility

The customer is responsible for the legality, accuracy and authority of material it supplies. RELESONA may request evidence, remove or quarantine material, restrict a feature or reject an instruction that creates a legal, security or rights risk.

Enforcement and appeal

RELESONA may investigate credible misuse and proportionately warn, restrict, suspend or terminate access where necessary to protect users, systems, rights or legal obligations. Urgent action may be taken first where delay would create material risk.

A customer may ask for review through info@relesona.com. Contractual notice, cure and termination provisions remain applicable.